Wooden Horse Corporation is a family run operation located in Norwalk Ohio, USA. The Equicizer is the only one of its kind in the world! Because the Equicizer is built by hand, lead times vary depending on our order flow. If you would like to inquire with our current lead time, please don't hesitate to contact us! Phone: 419-663-1472 Email: info@equicizer.com 

How to Place Your Order

Step 1 - Securing Your Order

Orders can be confirmed and placed into our building queue by clicking the link for the Equicizer model you wish to order below. If you are still not certain which model Equicizer or details you would like, but want to secure your place into our building queue, changes can still be made later, after any payment has been made, including which model Equicizer. A minimum down payment of $1000 USD is required to secure your spot in our building queue. You can choose to pay in full or make a deposit. For deposit orders, we can draft an open invoice reflecting your remaining balance. Customers are welcome to make payments towards their balance if they wish and we will update any payments made and the new balance on their invoice. If you place a deposit, the remaining balance is due before shipping

Step 2 - Making a Payment

We accept most all major credit/debit cards and many other payment methods that you can choose from during checkout that include; check (US customers only), Venmo, Zelle, ACH, or bank wire transfer. With any questions, please contact us at 419-663-1472 or email: info@equicizer.com and we can personally work with you to get your order placed!

*Deposits and payments are only partially refundable (please see cancellation policy below)

Ordering A Classic Model Equicizer:
If you are interested in ordering our Classic model Equicizer, >Click Here< to see all menu items and options that can be selected to build your Classic Equicizer.

Ordering The Custom Elite Model Equicizer:
If you are interested in ordering our Elite model Equicizer, <Click Here> to see all menu items and options that can be selected to build your custom Elite Equicizer. Choose what you would like on your personalized engraved nameplate, upload or send us photos of your favorite horse!

Step 3 – Your Order Details: Getting It Right!

Once you have completed your deposit or purchase for your Equicizer, you are now secured in our building queue. If you are still uncertain which model you would like to order, or unsure about the details for your Equicizer, we are here to help! You can make changes at any time until we are deep into building your Equicizer. Please do not hesitate to contact us by Phone: 419-663-1472 Email: info@equicizer.com

Step 4 – Sending Final Payment

Should you have a balance on your order, any remaining balance is due 10 days before the estimated shipping or pickup date, and we will send an email reminder with a final invoice when we are deep in the construction of your Equicizer. You may also make payments towards your Equicizer earlier in the timeline and we will create a running invoice showing your remaining balance. Questions? Email us: info@equicizer.com

Additional thoughts and considerations when placing your order:

• International orders, please feel free to contact us for shipping quotes before placing your order. We ship worldwide and offer a few levels of services for our international customers.
• Thinking of buying any Equicizer accessories to go with your Equicizer? Most all our accessories can fit in the carton with the Equicizer and will add no additional cost to shipping. (except Riser Stand)
• Wonder about the size and weight of the Equicizer? The Equicizer can fit through any normal doorway.  For more details on exact size and weight, visit our FAQ Page.
• If you would like to learn more about how we ship and what additional shipping services may be available, please visit How We Ship. 
• We welcome customer pickups from our workshop in Norwalk, Ohio.
• Wonder what tools or skills you need to set up your Equicizer? None! See our Equicizer Set Up Instructions. Or watch this video Equicizer Set Up Video.

*Cancellation Policy: Once your order is confirmed and placed in our building queue, we are committed to you as our customer to build your Equicizer in line in which your order came in. Any inquiries and orders placed after your order will be positioned behind your order in our building queue. This increases our lead times for other customers, which could inhibit our sales. Because of this, should you pay in full or place a deposit and secure your place in our building queue, and then later choose to cancel, it is our policy that all but $500 USD will be refunded. However, should you decide to reinstate your Equicizer order within one year of your cancellation, the $500 retained can be re-applied to your Equicizer purchase. Read our complete Terms & Conditions

We are always happy to answer any further questions that you may have. Please feel free to email us at  info@equicizer.com or call 419-663-1472 with any questions you may have. We thank you for your interest in this Equicizer!

Sincerely, 

The Equicizer Team

WOODEN HORSE CORPORATION
819 West Dublin Road
Norwalk, Ohio 44857
Email: info@equicizer.com
Phone: 419-663-1472
Fax: 425-663-1472
Web address: Equicizer.com