How We Ship

We Ship Everywhere!

Based in Norwalk, Ohio in the United States, Wooden Horse Corporation offers complete packaging and shipping services to our US and International Equicizer customers, having reached over 30 countries across the world to date. We have a very unique packaging and shipping process that is all done by hand in our workshop. This page was created to offer more insight on our freight processes and any additional services we may be able to provide to get your Equicizer to you as quickly and easily as possible!

Shipping in the United States - We offer a $550 flat rate fee which includes our $150 packaging fee and shipment to your door anywhere in the Continental USA. We ship commercial freight as the Equicizer is too big to ship with USPS or UPS services. Each Equicizer is shipped directly from our workshop in Norwalk, Ohio through one of the multiple freight carriers that we use. Typical transit time upon leaving our workshop is generally 3-7 business days. Once the Equicizer reaches your area, the freight company will call you to set up a delivery date and time that is convenient for you. The freight company will set the Equicizer carton outside your home, business or building as they are not allowed to enter your home for liability reasons, unless that specific service is requested in advance (see White Glove Shipping below). We recommend customers have a friend to help them unpack their Equicizer, which is very easy and requires virtually no tools, and then wheel the Equicizer into their house or barn from there.

White Glove Shipping (Inside delivery) - If you would like your Equicizer brought into your home, set up and all of the packaging taken away, our freight companies can provide that service. Send us an email at info@equicizer.com and we will look into what that additional cost may be for you.

International Shipments (Outside the United States) - No matter where you are located in the world, if you want an Equicizer we can ship it to you! We use major international freight carrier experts that offer us the best rates by both air and sea. Our international carriers have offices set up throughout the globe so once the Equicizer is landed at your air or sea port, we can usually offer extended services including broker/custom clearance and all landing fees (which may include duties, taxes, etc.) that apply in your country paid up front. In most instances, we can also offer delivery right to your door. Send us an email at info@equicizer.com with the services you would like and we can easily get a quote for you.

Pick-ups Welcome! - Customers are welcome to pick up their Equicizer from our workshop at no cost. With customer pick ups, our packaging service is not necessary in most cases, unless requested. The Equicizer can fit in most pickup trucks, vans and larger SUV's. Send us an email or give us a call so we can help you decide if the Equicizer will fit in your vehicle. Email: info@equicizer.com or  Phone: 419-663-1472. If driving an open pickup truck, we recommend the bed be 6 foot or longer and bringing a blanket(s) to pad the Equicizer and/or tarp in case of rain. We can wrap the Equicizer in plastic for you in advance if requested.

Equicizer Shipping FAQ's

How much does the Equicizer weigh? - The Equicizer weighs approximately 210 pounds (99 kg) packaged and 165 pounds (74 kg) un-packaged.

What are the dimensions of the Equicizer? - The Equicizer packaged measures 78.5" long X 22.5" wide X 35.5" tall ( 200 cm X 90cm X 58cm) when it arrives packaged in the shipping carton. Unpackaged, the Equicizer measures 76" long (approximately 6 and 1/2 feet) 21 1/2" wide and 35" from floor to withers (nine hands tall) without wheels.

Equicizer PackageHow is the Equicizer packaged? - Each Equicizer is carefully packed for optimum protection on its journey to you - whether it be by truck, air or sea. The Equicizer is wrapped in a plastic sheet, strapped to a wooden sled and packaged in a custom made heavy duty corrugated carton. Our packaging fee is $150 USD (this is included in our $550 shipping fee for those purchasing anywhere in the continental USA). 

Is the Equicizer difficult to unpack? - The idea behind the design of our carton is to make it as easy as possible for our customers to unpack once their Equicizer arrives. The entire carton can be dismantled by cutting the straps that tightly hold everything together. All you will need is a pair of scissors. In most cases with private homes, we recommend removing the packaging once the Equicizer arrives as it will be easier to lift and navigate the Equicizer into your home and room of choice.

What is the setup process? Setting up your Equicizer only takes a few minutes, no tools are needed and it's very easy to do. The Equicizer comes completely assembled, with only a few things to attach once removing the Equicizer from the packaging. If you would like to see this process, you can watch our Equicizer Set Up Instructions Video.

USA Customers Only

Check

*Upon selecting payment by Check and placing your order, using "Complete Order", you will be placed into our order queue only AFTER payment is received. Further payment instructions will appear after submitting your order.

*For any questions please contact us at info@equicizer.com

Please make checks payable to:

Wooden Horse Corporation

819 Dublin Rd. Norwalk, OH 44857

Zelle

*Upon selecting payment by Zelle and placing your order, using "Complete Order", you will be placed into our order queue only AFTER payment is received. Further payment instructions will appear after submitting your order.

Use email below to make Zelle Payment:

Email: info@equicizer.com

For any questions, please email us at info@equicizer.com or call our office line 419-663-1472.

ACH

*Upon selecting payment by ACH and placing your order, using "Complete Order", you will be placed into our order queue only AFTER payment is received. Further payment instructions will appear after submitting your order.

*For any questions please contact us at info@equicizer.com

Payment Info:

Bank: Croghan Colonial Bank

Address: 60 Whittlesey Ave, Norwalk, OH 44857

Routing Number: 041202744

Account Number: 992659965

Type of Account: Checking

Account Title: Wooden Horse ACH

Email: info@equicizer.com

Phone:419-663-1472

Venmo

*Upon selecting payment by Venmo and placing your order, using "Complete Order", you will be placed into our order queue only AFTER payment is received. Further payment instructions will appear after submitting your order.

*For any questions please contact us at info@equicizer.com

TO COMPLETE YOUR ORDER AND PAYMENT BY VENMO, USE:

Venmo Account: @Equicizer

Payment Link:

https://account.venmo.com/u/Equicizer

USA & International Customers

Bank Wire Transfer

*Upon selecting payment by Bank Wire Transfer and placing your order, using "Complete Order", you will be placed into our order queue only AFTER payment is received. Further payment instructions will appear after submitting your order.

Please email info@equicizer.com for further Bank Wire Transfer Instructions!

Credit Card

*This is the standard checkout process. We do require that customers to pay a 3% card processing fee. Please choose our other options to avoid the fee.

With any questions, please contact us at 419-663-1472 or email: info@equicizer.com and we can personally work with you to get your order placed!

*Deposits and payments are only partially refundable (please see cancellation policy below)

Ordering A Classic Model Equicizer:
If you are interested in ordering our Classic model Equicizer, >Click Here< to see all menu items and options that can be selected to build your Classic Equicizer.

Ordering The Custom Elite Model Equicizer:
If you are interested in ordering our Elite model Equicizer, <Click Here> to see all menu items and options that can be selected to build your custom Elite Equicizer. Choose what you would like on your personalized engraved nameplate, upload or send us photos of your favorite horse!

Step 3 – Your Order Details: Getting It Right!

Once you have completed your deposit or purchase for your Equicizer, you are now secured in our building queue. If you are still uncertain which model you would like to order, or unsure about the details for your Equicizer, we are here to help! You can make changes at any time until we are deep into building your Equicizer. Please do not hesitate to contact us by Phone: 419-663-1472 Email: info@equicizer.com

Step 4 – Sending Final Payment

Should you have a balance on your order, any remaining balance is due 10 days before the estimated shipping or pickup date, and we will send an email reminder with a final invoice when we are deep in the construction of your Equicizer. You may also make payments towards your Equicizer earlier in the timeline and we will create a running invoice showing your remaining balance. Questions? Email us: info@equicizer.com

Additional thoughts and considerations when placing your order:

  • International orders, please feel free to contact us for shipping quotes before placing your order. We ship worldwide and offer a few levels of services for our international customers.
  • Thinking of buying any Equicizer accessories to go with your Equicizer? Most all our accessories can fit in the carton with the Equicizer and will add no additional cost to shipping. (except Riser Stand)
  • Wonder about the size and weight of the Equicizer? The Equicizer can fit through any normal doorway.  For more details on exact size and weight, visit our FAQ Page.
  • If you would like to learn more about how we ship and what additional shipping services may be available, please visit How We Ship. 
  • We welcome customer pickups from our workshop in Norwalk, Ohio.
  • Wonder what tools or skills you need to set up your Equicizer? None! See our Equicizer Set Up Instructions. Or watch this video Equicizer Set Up Video.

We are always happy to answer any further questions that you may have. Please feel free to email us at  info@equicizer.com or call 419-663-1472 with any questions you may have. We thank you for your interest in this Equicizer!

Sincerely, 

The Equicizer Team

WOODEN HORSE CORPORATION
819 West Dublin Road
Norwalk, Ohio 44857
Email: info@equicizer.com
Phone: 419-663-1472
Fax: 425-663-1472
Web address: Equicizer.com